Privacy Policy

Thank you for reviewing our Privacy Policy. This document outlines how FATIBO LTD, operating as Craze Caffe (referred to as “Company,” “we,” “us,” or “our”), collects, uses, stores, and discloses your personal information, along with your statutory rights. We are committed to safeguarding your personal data in accordance with applicable data protection laws. Please note that we may update this policy periodically, with such changes taking immediate effect upon publication. We encourage you to visit our website regularly for the most current version of this policy.

Who Protects Your Information?

We are FATIBO LTD, trading as Craze Caffe (Website), with the following details:

• • Company Number: 14766314
  • Phone Number: + 44 20 8638 5747
  • Email Address: Support@crazecaffe.com
  • Address : 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ,UNITED KINGDOM

Why and How Do We Collect Your Information?

To Process Your Orders on Our Webshop, Receive Payments, and Deliver Purchased Goods

• • When you make a purchase: We collect your first name, last name, delivery address, phone number, email address, information about your paid purchase price and currency, your credit card brand, type, BIN number, credit card issuer country, IP address, language, device type, and payment history.
  • Legal Basis: Contract (Art. 6 (1) (b) of GDPR).
  • Source of Information: From yourself.
  • Obligation to Provide Information: It is necessary to enter into a contract. If you do not provide this information, you will not be able to purchase and receive our products.
  • Storage Period: 10 years.

To Ensure Security of and Improve Our Website

• • When you use our website: We collect your IP address, device information and ID, web browser information, information on your activity on our website, country, information about violations of Terms of Service, and inclusion into a blacklist.
  • Legal Basis: Legitimate interest (security and improvement of our website) (Art. 6 (1) (f) of GDPR).
  • Source of Information: From yourself.
  • Obligation to Provide Information: No.
  • Storage Period: 1 month after your last use of the website; 10 years for information on violations of Terms of Service and blacklist.

To Provide You with Customer Support

• • When you contact our customer support: We collect your first name, last name, email address, country, telephone number, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, reply to your inquiry, customer contact history, and order ID.
  • Legal Basis: Consent (Art. 6 (1) (a) of GDPR).
  • Source of Information: From yourself and customer support service providers.
  • Obligation to Provide Information: No.
  • Storage Period: 10 years from the moment your last inquiry was received.

To Inform You About Our Products or Show You Internet Ads

• • When we want to inform you about our products or show you internet ads: We collect your full name, email, telephone number, IP address, order information, country, postback information, website that directed you to our website, and your interaction with internet ads.
  • Legal Basis: Consent (Art. 6 (1) (a) of GDPR), customer relationship, legitimate interest (direct marketing and internet ads) (Art. 6 (1) (f) of GDPR).
  • Source of Information: From yourself, social media service providers, marketing service providers, e-commerce providers.
  • Obligation to Provide Information: No.
  • Storage Period: 5 years, unless you opt-out.

To Interact with You Via Social Media

• • If you interact with our social media profiles: We collect your name, email address, gender, country, picture, message, time and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about our company’s rating, comments on a post, post shares, and information about post reactions.
  • Legal Basis: Consent (Art. 6 (1) (a) of GDPR).
  • Source of Information: From yourself and social media service providers.
  • Obligation to Provide Information: No.
  • Storage Period: 10 years from your last interaction with our social media profiles.

To Carry Out the Selection of Potential Employees

• • When we receive your job application or contact you based on publicly disclosed information on professional social media platforms: We collect your full name, email, phone number, CV, work experience, and other information you provide us with.
  • Legal Basis: Consent (Art. 6 (1) (f) of GDPR), contract (Art. 6 (1) (b) of GDPR), legitimate interest (to contact you if you made your information public) (Art. 6 (1) (f) of GDPR).
  • Source of Information: From yourself, professional social media service providers, HR agencies.
  • Obligation to Provide Information: It is necessary to enter into a contract only where we intend to enter into an employment contract with you. If you do not provide this information, we will not be able to enter into an employment contract with you.
  • Storage Period: 6 months after the end of the relevant recruitment process; 5 years after you give us your consent or publicly disclose your information on professional social media platforms.

To Fulfill Statutory Accounting Requirements

• • When you order our products: We collect your full name, email address, telephone number, bank account number, address, signature, invoices, reports, accounting documents, payments, paid amounts, and other information we are statutorily required to collect.
  • Legal Basis: Legal obligation (Art. 6 (1) (c) of GDPR).
  • Source of Information: From yourself and audit service providers.
  • Obligation to Provide Information: It is a statutory requirement. If you do not provide this information, you will not be able to buy goods or services from us.
  • Storage Period: 10 years following a transaction.

To Defend Our Rights and Interests

• • In case we become a party to legal process which you are subject to or we are statutorily required to collect information about you: We collect all of the aforementioned information, accounting and legal case files, legal documents, other information you provide us with, and other information that we are statutorily required to collect and/or provide.
  • Legal Basis: Legal obligation (Art. 6 (1) (c) of GDPR), legitimate interest (to protect our rights and interests) (Art. 6 (1) (f) of GDPR).
  • Source of Information: From aforementioned sources, law enforcement authorities, parties that are subject to legal process, courts.
  • Obligation to Provide Information: Yes, where we are statutorily obliged to collect personal information.
  • Storage Period: 10 years following the end of the contractual relationship with us or, for the duration of legal process and 3 years after a final authority decision came into full force.

Note: If the case arises – information about criminal offenses and convictions is processed for the establishment, exercise, or defense of legal claims (Art. 9 (2) (f) of the GDPR).

Who Do You Share My Information With?

We share your information with information recipients, both within and outside the European Economic Area (EEA), when necessary for the purposes described above and allowed in accordance with applicable laws.