Shipping Policy

Getting Your Order to You

At Craze Caffe, we're committed to delivering your coffee accessories quickly and safely. This policy explains everything you need to know about how we handle shipping, from the moment you place your order until it arrives at your doorstep.

Complete Shipping Details at a Glance

Please note: All delivery timeframes are calculated in business days (Monday-Friday) and exclude weekends and UK public holidays.

Our Trusted Delivery Partners

We work with reliable UK courier services to ensure your packages arrive safely and on time. Depending on your location and the specifics of your order, we use trusted carriers including:

• Royal Mail: Known for comprehensive UK coverage and reliable service
• Evri: Provides flexible delivery options across the UK

The specific courier assigned to your order will be indicated in your shipment confirmation email along with your tracking details.

Tracking Your Order

Staying informed about your delivery is easy. Here's how to track your package:

Step 1: Locate Your Tracking Number

Check the shipment confirmation email we sent you within 24 hours of your order being dispatched. This email contains your unique tracking number.

Step 2: Track on Our Website

Visit our dedicated tracking page at crazecaffe.com/track-your-order and enter your tracking number to see real-time updates on your package's location and status.

Step 3: Track Directly with the Courier

Alternatively, use the tracking number on your courier's website for the most detailed, up-to-the-minute information about your delivery.

What to Expect During Peak Periods

We want to set realistic expectations during our busiest times of year. During high-demand periods, such as the Christmas holiday season, Black Friday, Cyber Monday, and other major shopping events, delivery times may be extended due to increased order volumes across the entire postal network.

Damaged Packages

We take great care in packaging your orders, but damage can occasionally occur during transit. If your package arrives damaged:

• Inspect immediately: Check your package as soon as it arrives
• Document the damage: Take clear photos of both the external packaging and any damaged items inside
• Contact us quickly: Email support@crazecaffe.com within 3 days of delivery with your order number and photos

We'll review your case and arrange either a free replacement shipment or a full refund, depending on your preference. Please refer to our Refund & Returns Policy for complete details on damaged items.

Important Shipping Information

Delivery Attempts

If no one is available to receive your package, the courier will typically leave a calling card with instructions for rescheduling delivery or collecting your package from a local depot. The specific procedure depends on which courier service delivers your order.

Signature Requirements

Some deliveries may require a signature upon receipt. If you won't be available during typical delivery hours, consider having your package delivered to your workplace or arranging for a neighbour to accept delivery on your behalf.

Accurate Address Information

Please ensure your shipping address is complete and accurate when placing your order. Include flat/apartment numbers, building names, and any special delivery instructions that might help the courier locate your address easily. Incomplete or incorrect addresses can cause significant delivery delays.

PO Boxes and BFPO Addresses

We can deliver to PO Box addresses and British Forces Post Office (BFPO) addresses. However, please note that deliveries to these addresses may take slightly longer than standard residential or business addresses.

Shipping Costs Breakdown

We believe in transparent pricing with no hidden surprises. Here's our straightforward approach:

What "Free Shipping" Includes:

• Complete door-to-door delivery service
• Package tracking from dispatch to delivery
• Professional handling by our trusted courier partners
• Secure packaging to protect your items in transit

Customs, Duties, and Taxes

Since we currently only ship within the United Kingdom, customers do not need to worry about customs duties, import taxes, or additional international fees. All prices displayed on our website are in British Pounds (GBP) and include UK VAT where applicable.

Should we expand to offer international shipping in the future, we'll update this policy with complete information about any applicable customs charges and procedures.

Order Processing Cut-Off Times

To ensure your order ships as quickly as possible, we've established the following processing schedule:

Weekend and Holiday Orders: Orders placed on Saturday, Sunday, or UK public holidays will begin processing on the next business day (typically Monday).

Need Help?

Our customer support team is here to assist with any shipping questions or concerns. We're committed to making your shopping experience with Craze Caffe as smooth and enjoyable as possible.